Practice Manager

Practice Overview:

Established: 2000
Location: Cork, Ireland
Type of Practice: Specialist Implant
Number of Employees: 9
Employee Breakdown:

• 3 Dentists
• 2 Hygienists
• 3 Nurses/Reception
• 1 Practice Manager (Required)

Practice Summary:
Our client a leading private dental practice in the heart of Cork, Ireland established in 2000, is committed to helping patients achieve optimal dental health. They provide a comprehensive range of dental services, including crowns, fillings, bridges, implants, and tooth whitening. Their modern and friendly practice adheres to all healthcare regulations, ensuring top-tier care for every patient.

Position Details:

Job Title: Practice Manager
Division: Permanent - Support
Working Hours: 08:30 - 17:30, 3 days per week
Desired Start Date: 02.09.2024
Location: Cork, Ireland

Job Description:

Specific Tasks & Duties:

1. Patient Management

• Oversee the complete patient journey, ensuring high-quality service from initial contact to follow-up visits.
• Actively engage with patients, understanding their needs and addressing concerns to enhance patient experience.
• Maintain strong connections with the local community to support patient engagement.
• Regularly review and optimise patient access to treatments, managing appointments, clinical support, and referrals effectively.
• Handle patient complaints professionally, ensuring swift resolution according to protocol.
• Ensure compliance with Data Protection Act regarding patient records, maintaining confidentiality and accessibility.
• Manage patient payments, ensuring accuracy and adherence to financial policies.

2. People Management

• Foster a motivated and engaged team environment, ensuring each member reaches their potential.
• Ensure understanding and adherence to company policies on recruitment, induction, performance, and absenteeism.
• Provide necessary training and support to colleagues, ensuring high standards of service.
• Efficiently manage resources, including staff rotas, locum cover, and compliance documentation.
• Share practice information through regular communication and support neighbouring practices as needed.
• Create a supportive environment for clinicians to grow their business.

3. Practice Management

• Conduct monthly practice meetings and contribute to broader operational meetings and workshops.
• Ensure practice equipment and supplies are well-maintained and available to support uninterrupted service delivery.
• Oversee reception operations, ensuring first-class service, effective appointment management, and patient communication.
• Manage clinical systems to maximize business opportunities, addressing any issues promptly.
• Oversee stock ordering and ensure accurate financial management, including banking and invoice approvals.
• Ensure the practice environment is safe, clean, and professional, complying with all relevant regulations.

4. Performance Management

• Deliver on revenue and EBITDA targets, maintaining tight control over expenditure.
• Develop and implement strategies to support practice growth in line with broader business objectives.
• Analyse KPIs to identify opportunities for revenue and profitability improvement.
• Drive marketing activities to increase patient numbers, treatments, and revenue.
• Ensure all practice colleagues understand and work towards annual bonus objectives.
• Maintain accountability for the practice budget, managing spend and ensuring timely reporting.

Candidate Requirements

Unique Selling Points:

• Flexibility of hours
• Positive practice culture
• Attractive benefits package
• Career advancement opportunities

Desirable Traits:

• Commercially driven
• Patient-focused

Necessary Skills/Experience:

• Experience managing a clinic

Payroll:

• Monthly

Dental Software Used:

• System For Dentist (SFD)

Dental Technology Used:

• 3Shape Scanner

To find out more please 'Apply' below

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